Customer Survey – Impound Lot

We thank you for your unintentional use of our service. While we realize that you don’t really have a choice of which company will tow and impound your car, we would like you to share your opinions anyway. Please fill out this short customer survey on our impound lot.

1) How easy was it to track down your vehicle?

“Easy” never entered my mind. I entertained quite a few other words during the experience, none of which I care to share here. If you were going for an answer of “impossibly difficult” then congratulations are in order.

I have a suggestion for your towing sign on that shadow ensconced utility pole. You may want to include your company name or at least a phone number on it. It would have saved me that half hour call to the police. The cop was nice though.

2) Was it convenient to pick up your vehicle?

Convenience is relative. While I did not have to borrow a covered wagon and carve out the Oregon Trail to retrieve my car, it was still a pain in my derriere.

The location of the ill-fated parking lot was in area that cabs do not seem to service to frequently. I have no idea why since the area seemed safe and would not have afforded a warm ambulance ride that a mugging would have provided. I had to give up on the cheesy cab app I was using and practically stand out in the street to flag down a cabbie, which ironically enough would have provided that warm ambulance ride had he not found his brakes in time.

Concerning the location of your impound lot; If you were trying to teach a lesson by making it near impossible to find then I commend you. The driver gave up using his nav computer and my GPS app could not offer any assistance. I was well on my way to learning my lesson.

3) Did you find our appointment times convenient?

Appointment time to pick up my car? Yea, let me check with the cabbie. Are you kidding me?  I will you give you some credit on this one though. When your ‘dispatcher’ asked me to make an appointment my body actions in response warmed me right up. The resultant convulsions and arm waving may have also helped me flag down the cab.

4) How do you rate our staff?

My expectations far exceeded your grasp.  Your attendant was courteous, had all of his teeth and was sans prison tats. I was quite disappointed.  After all of the inconvenience you think you could have met me halfway with this one. Would it be asking too much for a teardrop tattoo?

5) How do you rate our facilities?

You barely tried on this one. I will give you credit for the concertina wire adorning the top of your fences but what respectable tow lot lacks the guard dog we have all come to expect. I thought I was going to be met by some rabid mastiff or pit bull by the name of Brutus but instead I got nothing. Could you please pick it up on this one. You could start out small, a chihuahua with a Napoleon complex, and work your way up, you know, baby steps.

6) Did you find our rates competitive?
Compared with other extortion experiences that I have had?

7) Will you consider us in the future?

Yes, I will consider you every time I pass that lot up and park somewhere else.

More like this? Check out my guest blog at http://shannonathompson.com/2015/03/16/mondayblogs-grocery-lists-with-adjectives/

photo credit: N03/6771698125″>In prison, those things withheld from and denied to the prisoner become precisely what he wants most of all. Eldridge Cleaver via photopin (license)